Our Terms of Business

Our terms
1. These terms
1.1 What these terms cover. These are the terms and conditions on which we supply our services to you (our “Services”). You should also read through our Website Terms of Use and Acceptable Use Policy and ensure you comply with their terms when using our website.
1.2 Why you should read them. Please read these terms carefully. These terms tell you who we are, how we will provide our services to you, how you and we may change or end the agreement, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2. Information about us and how to contact us
2.1 Who we are. We are Find An Expert Limited, a company registered in England and Wales. Our company registration number is 10068398 and our registered office is at Admirals Offices, Main Gate Road, The Historic Dockyard, Chatham, Kent ME4 4TZ. Our registered VAT number is [·]. Find An Expert Limited is the data controller for the purpose of the Data Protection Act 1998.
2.2 How to contact us. You can contact us by writing to us at info@findanexpert.org.uk.
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us.
2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
3. Our Services
How you sign up to use our Services. [Set out registration procedure]
4. Our rights to make changes
4.1 Minor changes to our Services. We may change our Services:
(a) to reflect changes in relevant laws and regulatory requirements; and
(b) to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of our website.
4.2 More significant changes to our Services and these terms. If we deem that more significant changes need to be made to the way in which we provide our Services to you or these terms, which may affect your use of our website, we will notify you where possible in advance.
5. Providing the Services
5.1 We are not responsible for delays outside our control. If our supply of our Services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event.
5.2 Reasons we may suspend the supply of Services to you. We may have to suspend the supply of our Services to:
(a) deal with technical problems or make minor technical changes; or
(b) update the product to reflect changes in relevant laws and regulatory requirements.
5.3 Your rights if we suspend the supply of our Services. We will contact you in advance to tell you we will be suspending supply of our Services, unless the problem is urgent or an emergency. You may contact us to tell us you no longer want to use our Services if we suspend them, or tell you we are going to suspend them, in each case for a period of more than 3 months.
6. Your rights to end the Agreement
6.1 You can always end your agreement with us. To end the agreement with us, please let us know by doing one of the following:
(a) Email. Email us at info@findanexpert.org.uk. Please provide your name and, where available, your phone number and email address.
(b) Online. Click on the online cancellation link on our website.
7. Our rights to end the agreement
7.1 We may end the agreement if we stop providing our Services. We may write to you to let you know that we are going to stop providing our Services. We will let you know at least 30 days in advance of our stopping the supply of our Services.
8. problem with the Services
8.1 How to tell us about problems. If you have any questions or complaints about our Services, please contact us. You can write to us at info@findanexpert.org.uk.
9. Our responsibility for loss or damage suffered by you
9.1 We shall not in any circumstances be liable whether in contract, tort (including for negligence and breach of statutory duty howsoever arising), misrepresentation (whether innocent or negligent), restitution or otherwise, for:
(a) any loss (whether direct or indirect) of profits, business, business opportunities, revenue, turnover, reputation or goodwill;
(b) any loss or corruption (whether direct or indirect) of any data or information uploaded to our website; or
(c) loss (whether direct or indirect) of anticipated savings or wasted expenditure (including management time); or
(d) any loss or liability (whether direct or indirect) under or in relation to any other contract.
9.2 We do not exclude or limit our liability to you for death or personal injury caused by our negligence or for any matter for which it would be unlawful for us to exclude liability.
10. Privacy
10.1 How we will use your personal information. We are committed to protecting your privacy. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.findanexpert.org.uk you are accepting and consenting to the practices described in these terms.
10.2 Information you give us. You may give us information about you by filling in forms on our website or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our website and Services and when you report a problem with our website. The information you give us may include your name, address, e-mail address, phone number, financial and credit card information.
10.3 Information we collect about you. With regard to each of your visits to our website we may automatically collect the following information:
(a) technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
(b) information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our team.
10.4 Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers) and may receive information about you from them.
11. Cookies
11.1 Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy.
12. USES MADE OF THE INFORMATION
We use information held about you in the following ways:
12.1 Information you give to us. We will use this information:
(a) to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information and services that you request from us;
(b) to provide you with information about other services we offer that are similar to those that you have already purchased or enquired about;
(c) to provide you, or permit selected third parties to provide you, with information about services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about services similar to those which you have previously used with us. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the registration form);
(d) to notify you about changes to our Services;
(e) to ensure that content from our website is presented in the most effective manner for you and for your computer.
12.2 Information we collect about you. We will use this information:
(a) to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
(b) to improve our website to ensure that content is presented in the most effective manner for you and for your computer;
(c) to allow you to participate in any interactive features of our Service, when you choose to do so;
(d) as part of our efforts to keep our website safe and secure;
(e) to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
(f) to make suggestions and recommendations to you and other users of our website about goods or services that may interest you or them.
12.3 Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).
13. DISCLOSURE OF YOUR INFORMATION
13.1 We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
13.2 We may share your information with selected third parties including:
(a) Business partners, suppliers and sub-contractors for the performance of any contract we enter into with you.
(b) Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.
(c) Analytics and search engine providers that assist us in the improvement and optimisation of our website.
13.3 We may disclose your personal information to third parties:
(a) In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
(b) If Find An Expert Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
(c) If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply these terms of use and other agreements; or to protect the rights, property, or safety of Find An Expert Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
14. WHERE WE STORE YOUR PERSONAL DATA
14.1 The data that we collect from you will be stored and processed within the European Economic Area (“EEA“). By submitting your personal data, you agree to this storing and processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
14.2 All information you provide to us is stored on secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
14.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
15. YOUR RIGHTS
15.1 You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at info@findanexpert.org.uk.
15.2 Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
16. Intellectual Property Rights
16.1 For the purposes of this clause, the term Intellectual Property Rights includes patents, utility models, rights to inventions, copyright and neighbouring and related rights, trade marks and service marks, business names and domain names, rights in get-up and trade dress, goodwill and the right to sue for passing off or unfair competition, rights in designs, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.
16.2 We acknowledge that:

16.3 We reserve the right to delete or disable content alleged to be infringing and terminate accounts of repeat infringers. Our designated agent for notice of alleged copyright infringement on the Services is:We reserve the right to delete or remove any data uploaded to our website if we receive notice alleging that it is infringing a third party’s Intellectual Property Rights. Please contact us at: info@findanexpert.org.uk to report any concerns.
17. Other important terms
We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this.

You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

Nobody else has any rights under this agreement. This agreement is between you and us. No other person shall have any rights to enforce any of its terms.

If a court finds part of this agreement illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this agreement, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this agreement, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
17.1 Which laws apply to this agreement. These terms are governed by English law and any legal proceedings in respect of this agreement will be brought in the English courts.

These terms

What these terms cover. These are the terms and conditions on which we supply our services to you (our “Services”). You should also read through our Website Terms of Use and Acceptable Use Policy and ensure you comply with their terms when using our website.

Why you should read them. Please read these terms carefully. These terms tell you who we are, how we will provide our services to you, how you and we may change or end the agreement, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

Information about us and how to contact us

Who we are. We are Find An Expert Limited, a company registered in England and Wales. Our company registration number is 10068398 and our registered office is at Admirals Offices, Main Gate Road, The Historic Dockyard, Chatham, Kent ME4 4TZ. Our registered VAT number is [·]. Find An Expert Limited is the data controller for the purpose of the Data Protection Act 1998.

How to contact us. You can contact us by writing to us at info@findanexpert.org.uk.

How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us.

“Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

Our Services

How you sign up to use our Services. [Set out registration procedure]

Our rights to make changes

Minor changes to our Services. We may change our Services:

to reflect changes in relevant laws and regulatory requirements; and

to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of our website.

More significant changes to our Services and these terms. If we deem that more significant changes need to be made to the way in which we provide our Services to you or these terms, which may affect your use of our website, we will notify you where possible in advance.

Providing the Services

We are not responsible for delays outside our control. If our supply of our Services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event.

Reasons we may suspend the supply of Services to you. We may have to suspend the supply of our Services to:

deal with technical problems or make minor technical changes; or

update the product to reflect changes in relevant laws and regulatory requirements.

Your rights if we suspend the supply of our Services. We will contact you in advance to tell you we will be suspending supply of our Services, unless the problem is urgent or an emergency. You may contact us to tell us you no longer want to use our Services if we suspend them, or tell you we are going to suspend them, in each case for a period of more than 3 months.

Your rights to end the Agreement

You can always end your agreement with us.  To end the agreement with us, please let us know by doing one of the following:

Email. Email us at info@findanexpert.org.uk. Please provide your name and, where available, your phone number and email address.

Online. Click on the online cancellation link on our website.

Our rights to end the agreement

We may end the agreement if we stop providing our Services. We may write to you to let you know that we are going to stop providing our Services. We will let you know at least 30 days in advance of our stopping the supply of our Services.

problem with the Services

How to tell us about problems. If you have any questions or complaints about our Services, please contact us. You can write to us at info@findanexpert.org.uk.

Our responsibility for loss or damage suffered by you

We shall not in any circumstances be liable whether in contract, tort (including for negligence and breach of statutory duty howsoever arising), misrepresentation (whether innocent or negligent), restitution or otherwise, for:

any loss (whether direct or indirect) of profits, business, business opportunities, revenue, turnover, reputation or goodwill;

any loss or corruption (whether direct or indirect) of any data or information uploaded to our website; or

loss (whether direct or indirect) of anticipated savings or wasted expenditure (including management time); or

any loss or liability (whether direct or indirect) under or in relation to any other contract.

We do not exclude or limit our liability to you for death or personal injury caused by our negligence or for any matter for which it would be unlawful for us to exclude liability.

Privacy

How we will use your personal information. We are committed to protecting your privacy. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.findanexpert.org.uk you are accepting and consenting to the practices described in these terms.

Information you give us. You may give us information about you by filling in forms on our website or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our website and Services and when you report a problem with our website. The information you give us may include your name, address, e-mail address, phone number, financial and credit card information.

Information we collect about you. With regard to each of your visits to our website we may automatically collect the following information:

technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and

information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our team.

Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers) and may receive information about you from them.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy.

USES MADE OF THE INFORMATION

We use information held about you in the following ways:

Information you give to us. We will use this information:

to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information and services that you request from us;

to provide you with information about other services we offer that are similar to those that you have already purchased or enquired about;

to provide you, or permit selected third parties to provide you, with information about services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about services similar to those which you have previously used with us. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the registration form);

to notify you about changes to our Services;

to ensure that content from our website is presented in the most effective manner for you and for your computer.

Information we collect about you. We will use this information:

to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

to improve our website to ensure that content is presented in the most effective manner for you and for your computer;

to allow you to participate in any interactive features of our Service, when you choose to do so;

as part of our efforts to keep our website safe and secure;

to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;

to make suggestions and recommendations to you and other users of our website about goods or services that may interest you or them.

Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

DISCLOSURE OF YOUR INFORMATION

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:

Business partners, suppliers and sub-contractors for the performance of any contract we enter into with you.

Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.

Analytics and search engine providers that assist us in the improvement and optimisation of our website.

We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

If Find An Expert Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply these terms of use and other agreements; or to protect the rights, property, or safety of Find An Expert Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

WHERE WE STORE YOUR PERSONAL DATA

The data that we collect from you will be stored and processed within the European Economic Area (“EEA“). By submitting your personal data, you agree to this storing and processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us at info@findanexpert.org.uk.

Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

Intellectual Property Rights

For the purposes of this clause, the term Intellectual Property Rights includes patents, utility models, rights to inventions, copyright and neighbouring and related rights, trade marks and service marks, business names and domain names, rights in get-up and trade dress, goodwill and the right to sue for passing off or unfair competition, rights in designs, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.

We acknowledge that:

We reserve the right to delete or disable content alleged to be infringing and terminate accounts of repeat infringers. Our designated agent for notice of alleged copyright infringement on the Services is:We reserve the right to delete or remove any data uploaded to our website if we receive notice alleging that it is infringing a third party’s Intellectual Property Rights. Please contact us at: info@findanexpert.org.uk to report any concerns.

Other important terms

We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this.

You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

Nobody else has any rights under this agreement. This agreement is between you and us. No other person shall have any rights to enforce any of its terms.

If a court finds part of this agreement illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this agreement, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this agreement, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

Which laws apply to this agreement. These terms are governed by English law and any legal proceedings in respect of this agreement will be brought in the English courts.